Uptime: Hydra Media Solutions Ltd guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Mania Hosts customer.
The following requirements must be met while claiming credits:
SLA Credit will be generated as follows based on your monthly renewal price:
99.9% – Guaranteed
99.8% to 99.5% – 20% credit
99.4% to 99% – 40% credit
98.9% to 98.5% – 60% credit
Below 98% – 100% credit
Downtime for the following events shall not be accounted for:
Service Level Agreement (SLA) Last Edited: 18/07/2020