Our SLA (service level agreement) is a contract between you, and us. It states our responsibility to you as an online hosting provider, and the credit guarantee you're entitled to if our SLA isn't met. All SLA credit requests must be requested within 3 days of the incident occurring, these requests can be processed by opening a ticket to our billing department.

100% Network Uptime

We guarantee that our data centre network will be available 100% of the time, excluding scheduled maintenance. This SLA does not apply if our services have been deemed unavailable due to DDoS attacks, client error or by any other means outside of our control. You can view our credit returns below (please note the SLA uptime is calculated over 30 days).

SLA Claim Entitlements

99.9% - 100% uptime: SLA met

99.0% - 99.8% uptime: 10% monthly service credit

98.0% - 98.9% uptime: 25% monthly service credit

Less than 98% uptime: 50% monthly service credit

 

Service Level Agreement Last Edited: 18/07/2020